View our Shipping and Pickup Policies
ROCHESTER AREA PICK UP
If you live in the Rochester, NY area and don’t want to pay for shipping, select “Studio Pickup” at checkout. Please wait for us to contact you to arrange a pickup appointment at our studio, as most products are made to order. Orders that have not been picked up within 30 days of notification will be cancelled and your money refunded minus a 20% restocking fee.
1115 East Main St.
Suite 332, Door 2, 3rd Floor
Rochester, NY 14609
All items will be shipped via USPS or FedEx within 2 business days from the date your payment is received if the item is in stock. Most of our products are handmade to order. Made to order items have a stated lead time in the product description. Typical lead times are 2-7 business days, but may vary. We will contact you if your order lead time falls outside of what is listed. Delivery time is based on the service you choose at checkout.
Any shipping charges incurred due to returns (outside of a production defect) are the responsibility of the customer.
We ship orders worldwide via USPS through our website. Our Etsy store is equipped to handle most international orders as well if you experience any trouble: https://www.etsy.com/shop/EvenOddCreative