Returns Policy
We will accept returns of unused products within 14 days of delivery confirmation date. See below for detailed return instructions.
Return Instructions
- Please fill out the form below to start the return process.
- Once we accept your return, we will email you a prepaid shipping label with your unique RMA # to print and affix on to your package. Items shipped back without an RMA # may be subject to a 10% restocking fee.
- You may give your package to your postal carrier or drop it at the closest post office.
- We will credit your account with the cost of the items within 3 days of receipt of your return if the criteria below has been met. All shipping costs can not be refunded, and will be subtracted from the total refund amount.
Return Criteria
- Return requests must be initiated within 14 days of delivery confirmation.
- All items must be returned to us in the condition we sent them out in (unused) with all original tags and packaging.
- You must include your packing slip or invoice with the return shipment.
- The return must be shipped within 14 days of return authorization. Otherwise, the return label will be canceled and the item will no longer be eligible for return.
Restocking Fee: All leather goods are made to order and are subject to a 10% restocking fee if the return is not due to a manufacturing defect.
Custom Goods: All monogrammed or customized orders cannot be returned.
Shipping Fees: You are responsible for all shipping fees unless the return is due to a manufacturing defect. We will deduct the cost of shipping from your refund. We will not offer a full refund if the returned product shows signs of visible use, arrives without original packaging and product tags, or the product is damaged as a result of shipping.
International Customers: You will be responsible for selecting a carrier service and purchasing postage. We will contact you with further details.