Returns Policy
We will accept returns of unused products within 14 days of delivery confirmation date. See below for detailed return instructions.
Return Instructions
- Please fill out the form below to start the return process.
- Once we accept your return, we will email you a prepaid shipping label with your unique RMA # to print and affix on to your package.
- You may give your package to your postal carrier or drop it at the closest post office.
- We will credit your account with the cost of the items within 3 days of receipt of your return if the criteria below has been met. Original shipping costs can not be refunded.
Return Criteria
- Return requests must be initiated within 14 days of delivery confirmation.
- All items must be returned to us in the condition we sent them out in (unused) with all original tags and packaging.
- You must include your invoice with the return shipment.
- The return must be shipped within 14 days of return authorization. Otherwise, the return label will be canceled and the item will no longer be eligible for return.
Restocking Fee: All leather goods are made to order and are subject to a 15% Restocking Fee if the return is not due to a manufacturing defect.
Custom Goods: All monogrammed or customized orders cannot be returned.
Shipping Fees: You are responsible for all shipping fees unless the return is due to a manufacturing defect. We will deduct the cost of return shipping from your refund. We will not offer a full refund if the returned product shows signs of visible use, arrives without original packaging and product tags, or the product is damaged as a result of shipping.
International Customers: You will be responsible for selecting a carrier service and purchasing postage. We will contact you with further details.