GENERAL TERMS

EvenOdd, LLC (EO) provides access and use of the EO website at www.evenodd.us (“Site”), subject to your agreement to the following “Terms of Use” (the “Terms”). Please read these Terms carefully before accessing or using the Site. By accessing or using the Site, you agree to be bound by these Terms, which are as follows:

The content of the pages of the Site is for your general information and use only. It is subject to change without notice.

Neither EO nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and EO expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on the Site is entirely at your own risk, for which EO shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Site meet your specific requirements.

This Site contains material which is owned by or licensed to EO. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this Site, which are not the property of, or licensed to the operator, are acknowledged on the Site.

Unauthorized use of this Site may give to a claim for damages and/or be a criminal offense.

From time to time this Site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that EO endorses the website(s). EO has no responsibility for the content of the linked website(s).

Your use of this Site and any dispute arising out of such use of the Site is subject to the laws of New York.

SHIPPING TIMES

All items will be shipped via USPS or FedEx within 2 business days from the date your payment is received if the item is in stock. Most of our products are handmade to order. Made to order items have a stated lead time in the product description. Typical lead times are 2-7 business days, but may vary. We will contact you if your order lead time falls outside of what is listed. Delivery time is based on the service you choose at checkout.

Any shipping charges incurred due to returns (outside of a production defect) are the responsibility of the customer.

INTERNATIONAL SHIPPING

We ship orders worldwide through our website. We strongly recommend choosing FedEx, USPS Priority Mail or USPS Express Mail for international shipments because those services have built in insurance, more robust tracking updates, and faster delivery times.

If you choose First Class International Mail, be aware that USPS does not insure this method. Many countries will not update tracking info once your package arrives in customs, and many packages can take 4-6 weeks to be delivered. USPS does not guarantee delivery times for this method.

You are responsible for any customs charges or fees that may be incurred by shipping to an international destination.

LOST/STOLEN PACKAGES

Once orders have left our studio, we cannot be held accountable for lost, stolen, or mis-delivered packages. Orders placed on our website are shipped via a third party carrier of your choosing and as such risk of loss and title for goods ordered pass onto you upon our delivery to the carrier. We are not responsible for filing any claims that a package was not received. Please contact your local post office or parcel carriers for help if this is the case.

RETURNS

We will accept returns of orders within 14 days of delivery confirmation date. Contact us as soon as possible if you wish to return a product, so we can send you the return address and all relevant instructions

All orders must be returned to us in the condition we sent them out in. You must include your invoice with the return shipment. You are responsible for all shipping fees unless the return is due to a manufacturing defect. We will deduct the cost of return shipping from your refund. We will not offer a full refund if the returned product shows signs of visible use, arrives without original packaging and product tags, or the product is damaged as a result of shipping.

We will credit your account with the cost of the items within 3 days of recipe of your return if the criteria above has been met. Original shipping costs can not be refunded.

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